CHANGES AND RESCHEDULING:

1. Any booking (a one-to-one session, a meditation session or a workshop) can be rescheduled or modified only once, up to 12 hours before it starts.

2. After one change, no further changes are possible. If the session or workshop is then missed, it is considered done and is not refunded.

3. Rescheduled times are arranged at the convenience of the Counsellor.

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MISSED SESSIONS:

1. A one-to-one session missed without rescheduling at least 12 hours in advance is charged at 100% of the fee.

2. Workshop and group meditation sessions missed by the Client cannot be refunded. Where there is space, a missed workshop session may be moved to the next batch, once.

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IF THE COUNSELLOR CANCELS:

1. The Counsellor is available on all booked days except for personal holidays or illness. If she is unavailable, the Client will be told in reasonable time and the session will be rescheduled.

2. The Client is not charged for any session missed because the Counsellor was unavailable.

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CONDUCT:

1. The Counsellor may end a session immediately if she is subjected to any form of sexual harassment, including unwelcome comments, physical contact, advances or requests, showing explicit material, or sexually coloured remarks. No refund is given in this case.

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This policy may be reviewed from time to time. Any changes will be shared with Clients before they apply.